Shipping Policy
This Shipping & Delivery Policy is part of our Terms and Conditions ("Terms") and should be therefore read alongside our main Terms: https://hiphai.com/terms-conditions.
Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.
Processing Time:
Orders are typically processed and shipped within three business days after payment confirmation. Please note that processing times may be longer during peak seasons, promotional periods or FTL orders.
Customers will receive a confirmation email with the order details and tracking information once the order has been shipped.
WHAT ARE MY SHIPPING & DELIVERY OPTIONS?
Shipping Methods and Carriers:
We offer multiple shipping options to provide flexibility for our customers. The available shipping methods and carriers will be displayed during the checkout process.
Shipping carriers may include national postal services, courier services, or other reliable shipping providers.
Shipping Destinations:
We currently offer shipping to addresses within [specific countries or regions]. If your location is not eligible for shipping, you will be notified during the checkout process.
In-Store Pickup:
In-store and curbside pickup is available for Products includes Lifestyle and Home Furnishing. Pickups are available Monday to Saturday. An email confirmation will be sent to you when your order is ready for pick up. Our Curbside pickup is contactless.
Please come to our walk-up window with a mask on to pick up your order.
We offer various shipping options. In some cases a third-party supplier may be managing our inventory and will be responsible for shipping your products.
Free Shipping
We offer free Standard shipping on depending on the area and the quantity one must buy.
Expedited Shipping Fees
We also offer expedited shipping at the following rates:
Standard Expedited Next Day Same Day
If you select an expedited shipping option, we will follow up after you have placed the order with any additional shipping information.
All times and dates given for delivery of the products are given in good faith but are estimates only.
DO YOU DELIVER INTERNATIONALLY?
International shipping and delivery to be endure very soon.
Customs, Duties, and Taxes:
For international orders, customers are responsible for any customs duties, taxes, or import fees imposed by the destination country. These charges are beyond our control and may vary based on local regulations.
It is recommended that customers contact their local customs office or review the applicable regulations to understand any potential additional costs before placing an international order.
Order Tracking:
Customers will receive a tracking number with their shipping confirmation email, allowing them to track the progress of their package.
Tracking information may also be accessible through the customer's account on our website.
Shipping Issues and Lost Packages: In the event of a shipping issue, such as a lost or damaged package, customers should contact our customer support team as soon as possible.
We will work with the shipping carrier to investigate and resolve the issue to the best of our abilities. However, we cannot guarantee outcomes that are beyond our control, such as refunds or replacements for lost packages.
ARE THERE OTHER SHIPPING RESTRICTIONS?
Certain products may be subject to shipping restrictions due to legal, regulatory, or safety reasons. These restrictions may vary based on the destination. Customers will be notified during the checkout process if any restrictions apply.
Legal Restrictions: Certain products may be subject to legal restrictions or regulations that prohibit or limit their shipment. These restrictions can vary by country, state, or even municipality. Examples of restricted products may include firearms, ammunition,
explosives, drugs, tobacco products, alcohol, perishable items, and items that infringe upon intellectual property rights. It's important to familiarize yourself with the applicable laws and regulations in your target markets and clearly state any prohibited items in your shipping policy.
International Shipping Restrictions: When shipping internationally, you need to be aware of specific restrictions imposed by destination countries. These restrictions can include limitations on specific products, import/export regulations, and customs requirements. Some countries may prohibit the importation of certain items altogether, while others may require special permits or certifications. Ensure that your shipping policy clearly states the countries you can ship to and any restrictions or requirements associated with international shipping.
Carrier Restrictions: Shipping carriers may have their own set of restrictions and guidelines regarding what can be shipped through their services. These restrictions can relate to hazardous materials, dangerous goods, fragile items, and items with special handling requirements. Familiarize yourself with the carrier's terms and conditions and incorporate any applicable restrictions into your shipping policy.
Age Restrictions: Some products may have age restrictions for purchase and shipment. For example, certain products like alcohol, tobacco, adult content, or firearms may require the recipient to be of a certain age. Ensure that your shipping policy clearly states any age restrictions and that you have mechanisms in place to verify the age of the recipient if necessary.
Shipping to P.O. Boxes or APO/FPO Addresses: Some carriers have restrictions or limitations when it comes to delivering to P.O. boxes or military APO/FPO addresses. It's important to communicate these restrictions to customers in your shipping policy and make appropriate arrangements for alternative shipping methods or address formats if necessary.
Restricted Shipping Locations: There may be specific locations or regions where you cannot offer shipping due to logistical constraints or legal restrictions. Clearly communicate any restricted shipping locations in your policy to manage customer expectations.
Perishable or Temperature-Sensitive Items: If you sell perishable or temperature- sensitive items such as food, plants, or certain medications, you need to consider special shipping requirements to ensure the products arrive in good condition. This may include expedited shipping, specialized packaging, or restrictions on shipping during extreme weather conditions.
WHAT HAPPENS IF MY ORDER IS DELAYED?
If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.
Delivery Time:
Delivery times depend on the shipping method, destination, and any customs clearance processes.
Estimated delivery times will be provided during the checkout process and may vary based on factors beyond our control, such as weather conditions or unforeseen delays by the shipping carrier.
Please note that delivery times are approximate and not guaranteed. We are not liable for any direct or indirect losses caused by delayed deliveries.
QUESTIONS ABOUT RETURNS?
For information on returns, exchanges, and our general refund policy, please refer to our separate Returns and Refunds Policy.
If you have questions about returns, please review our Return Policy: https://hiphai.com/return-policy.
Policy Updates:
We reserve the right to update or modify our shipping policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on our website.
HOW CAN YOU CONTACT US ABOUT THIS POLICY?
If you have any further questions or comments, you may contact us by:
Phone: +91 92307 54839
