At 'hiphai.com', we take customer satisfaction very seriously. We want to ensure that all of our customers have a positive experience using our website and shopping with us. That’s why we have a detailed return and cancellation policy in place, so that you can shop with confidence. It's important to note that you should always refer to the specific 'hiphai.com’s ' terms and conditions or contact customer support for the most accurate and up-to-date information. Under are the return and cancellation policy. Customers have the right to return any item purchased from 'hiphai.com' within 7 days of the purchase date for a full refund. Items must be unopened, in their original packaging, in the same condition as when they were received to be eligible for a refund. Returns: Eligibility: The conditions under which customers can request a return, such as damaged or defective products, incorrect items received, or dissatisfaction with the purchase only after the verification from the respective teams. Timeframe: The time limit within which returns must be initiated, this is typically within seven days after receiving the product. Return Process: The steps customers need to follow to initiate a return, such as contacting customer support, providing order details, and possibly filling out a return form. Packaging and Condition: The returned item should be in its original packaging and in unused or resalable condition. Hiphai.com can any time terminate the initiation Refund or Exchange: Customers can choose between a refund or an exchange for the returned item, depending on availability or seller preference. Exchanges: If an item purchased from hiphai.com is defective or does not meet the customer's expectations, they may exchange it for a different item of the same value within 7 days of the purchase date as per the product. The customer must contact us and provide a reason for the exchange and the item must be unopened, in its original packaging, and in the same condition as when it was received. Exchange will be initiated only after the verification. Refund Eligibility: Once we receive the returned item and it is deemed eligible for a refund, the customer will be refunded the eligible price within 5-7 business days. Return Shipping: The customer or the seller will be responsible for covering the cost of return shipping, Accordingly after the verification of the support team. Shipping Costs: The customer is responsible for the cost of shipping when returning an item, unless the item is defective or we have made a mistake. The customer will be responsible for the cost of shipping when exchanging an item. Initiation will only be done after the verification of the return & customer support team. Cancellations: Order Modification: Customers have their ability to modify or cancel an order before it is shipped, if applicable. Cancellation Process: The steps customers should follow to cancel an order, such as contacting customer support or using an online cancellation form. Customers have the right to cancel an order at any time before it is shipped. Once an order is shipped, it cannot be cancelled and the customer will be responsible for the cost of shipping. Customer Cancellation: Once the customer cancels an order, we will process the cancellation and notify the customer of the status of their request within 24-48 hours. If the order has already been shipped, the customer will be responsible for the cost of shipping. Refunds: Explain the refund process for canceled orders, including the timeframe within which customers can expect to receive their refund. Exceptions and Conditions: Non-Returnable Items: Items that are non-returnable, such as perishable goods, personalized items, items marked as final sale, or the item tagged as no return policy. Restocking Fees: If applicable, restocking fees that may be charged for returned items. Return Shipping Costs: The cost of return shipping, whether it is the customer or the seller. Will be charged after the verification. All the above ensure that return and cancellation policy complies with local laws and regulations. Additionally, everything is clearly communicate the policy on hiphai.com and provided easy-to-access contact information for customer support. And could be change in any point of time if required.